Customers with an Account
View all orders, download receipts, and start a return from your dashboard.
Go to My AccountCheck Order Status
Order Status & Tracking
Check your order progress, track your shipment, and manage returns — all in one place.
Guest Checkout
Use the email and order number from your confirmation email to look up your order and tracking.
Find My OrderFind Your Order
Enter the email you used at checkout and your order number (e.g., #JH1234). We’ll show helpful next steps and how to access your official status page from your confirmation email.
Can’t find your confirmation email? Contact Support and we’ll resend your order link.
Have a Tracking Number?
We’ll send you to the right carrier if we can detect it. Otherwise we’ll search tracking sites for you.
Typical Order Timeline
- Order Placed Confirmation email sent with your unique order‑status link.
- Processing Items picked and prepared. Made‑to‑order items may take longer.
- Shipped Tracking number assigned. You’ll receive a shipping email.
- Out for Delivery Carrier is on the way. Tracking updates may lag by a few hours.
- Delivered Package scanned as delivered. Check mailbox, porch, parcel locker, or building office.
Help & FAQs
My tracking hasn’t updated — is that normal?
Yes, carriers may not scan at every stop. Give it 24–48 hours. If it’s been longer, paste your number above to open the carrier page, or contact us.
Can I change my shipping address?
If your order hasn’t shipped, email support@j-hinton.com with your order number and correct address. If shipped, the carrier may offer in‑transit options.
Where do I find my order number?
It’s in your order confirmation email (subject: “Thank you for your order”). Look for a number like #JH1234.
How do returns & exchanges work?
Start at our Return Policy. During promos with extended returns, the dates will be listed on the offer page.
Still need help?
Email support@j-hinton.com with your order number and we’ll jump in.