Refund Standard
Approved refunds are returned to the original form of payment unless applicable law requires otherwise. Refund timing depends on your financial institution after J.HINTON completes processing.
Eligibility
Items must satisfy the conditions stated in our Returns & Exchanges Policy. Merchandise that is worn, altered, damaged after delivery, missing original components, or otherwise outside the stated return conditions may be ineligible for refund.
Shipping Charges
Original shipping charges and return-shipping costs are non-refundable except where the return results from an error by J.HINTON or where required by law.
Processing
Once a returned item is received, it is inspected before a refund is approved. You will be notified when the return has been reviewed. Financial institutions may require additional business days for a credit to appear.
Exceptions
Final-sale, personalized, altered, hygiene-sensitive, gift-card, or specially designated merchandise may be subject to different conditions when clearly disclosed before purchase.
Client Services
For assistance with a refund, visit our Contact page and include your order number.