A Considered Return Experience
Every J.HINTON piece is intended to be chosen deliberately and kept. When a selection is not right, our Client Services process is designed to make the return or exchange clear and considered.
Return Conditions
To qualify for return or exchange, merchandise should be unworn, unwashed, unaltered, and in its original condition with all original tags, packaging, accessories, and protective materials intact. Items showing wear, fragrance, stains, damage, alteration, or other signs of use may not be accepted.
Starting a Return
Begin through our Contact page and provide your order number and the item you wish to return or exchange. Client Services will provide the applicable instructions before merchandise is sent back.
Exchanges
Exchanges are subject to inventory availability. Limited-production pieces may sell through before an exchange is completed. Where a requested replacement is unavailable, an eligible refund may be offered instead.
Inspection
Returned merchandise is inspected upon receipt. Approval is based on the condition of the item and the policy applicable to the purchase at the time the order was placed.
Final Sale & Exceptions
Items identified as final sale or otherwise non-returnable at the time of purchase cannot be returned except where required by law or in the case of a verified fulfillment issue.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, contact Client Services promptly with your order details and photographs where appropriate so the matter can be reviewed.