Processing
Orders are prepared with care before being released to the carrier. Processing time is separate from transit time and may vary during limited releases, promotional periods, or holidays.
Shipping Rates
Available delivery methods and applicable charges are presented at checkout before payment is completed. Rates may vary by destination, service level, and order characteristics.
Tracking
When your order ships, a confirmation email with tracking information will be sent to the email address provided at checkout. Tracking may require additional time to become active after carrier acceptance.
Shipping Address
Please review your shipping address carefully before placing an order. Once an order has entered fulfillment, changes may not be possible. J.HINTON is not responsible for delays caused by incomplete or inaccurate addresses supplied at checkout.
International Orders
Where international delivery is offered, duties, taxes, brokerage fees, or import charges may apply according to the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Carrier Delays
Weather, customs, transportation disruptions, and other carrier events can affect delivery estimates. Once a parcel is in transit, carrier updates provide the most current status.
Lost or Damaged Shipments
If an order arrives damaged or appears lost in transit, contact Client Services promptly with your order number and relevant photographs or tracking details so the matter can be reviewed.